At N1 Hotel, we value the privacy and security of our guests. As a hotel operating in Zimbabwe, we are committed to complying with the regulations set forth by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) and the Hotel Association of Zimbabwe (HAZ). This policy outlines how we collect, use, disclose, and protect your personal information during your stay with us.

1. Collection of Personal Information:

During your reservation process and throughout your stay, we may collect certain personal information from you. This may include but is not limited to:

– Full name

– Contact details (phone number, email address)

– Nationality

– Passport or ID card details

– Credit card information for payment processing

2. Use of Personal Information:

We will only use your personal information for specific purposes related to providing you with accommodation services at our hotel. These purposes may include:

– Processing reservations and check-ins/check-outs

– Managing guest preferences and requests

– Facilitating communication with guests regarding their stay

– Ensuring compliance with legal obligations imposed by regulatory authorities

3. Disclosure of Personal Information:

We understand the importance of safeguarding your personal information. We will not disclose or share any personally identifiable information without obtaining consent from you unless required by law or authorized by relevant regulatory authorities.

4. Data Security Measures:

We have implemented appropriate technical and organizational measures to protect against unauthorized access, loss, misuse or alteration of personal data under our control.

5. Retention Period:

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Guest Rights Regarding Personal Data:

As a guest staying at our hotel in Zimbabwe, you have certain rights concerning your personal data including but not limited to accessing, correcting, updating or deleting it upon request.

7. Changes to Privacy Policy:

We reserve the right to update or modify this privacy policy as necessary. Any changes will be communicated to guests through appropriate channels.

By staying at our hotel, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy.